A
common problem with site access is not using the correct case. If
you chose BAseBaLL as your password, you have to type BAseBaLL EXACTLY
to access the site. Typing baseball will NOT work, usernames and
passwords are case-sensitive.
At times, your username and password do not get passed from the billing processor to our server correctly.
In that case, you can reset your username and password Here.
If your need to get help with your membership information, we use 5 different processors.
You can retrieve your information at one of the below links:
Paycom (aka Epochsystems)
Netbilling
CCBill
Jettis
GXBill / EU Debit / Lastschrift (Pay by Phone billing)
Members being billed thru Paycom click
here to make sure that your membership is still active.
Members being billed thru CCbill click here.
If you still haven't determined the problem, send an e-mail to customer support detailing the problem as precisely and fully as you can. If you just say 'My password doesn't work', you will very likely be referred back here so make sure to state that you've tried the solutions listed on this page and haven't been able to resolve the issue.
It's very rare that you will make it this far without having
your problem resolved, but it's good to know that whatever your
problem may be, we'll find an answer for it.
